Rosemary could not have been nicer or more helpful with the whole process. In fact I personally called her supervisor to applaud her professionalism. I wish there were more people like her in the world. Thanks Rosemary and all the staff. Rates are reasonable and the place is spotless. Highly recommended.
Richard Bradshaw
07:29 30 Jul 20
I have been a tenant at the Alphington depot for about approx. 2 years,I have found the staff very helpful and friendly. Always very helpful with any questions I had.I would recommend anyone looking for a place to store there stuff.
Secretary Ivanhoe RSL (Vic)
04:29 22 Jul 20
I have had a number of storage units personally and for clientsThe service at Alphington Fort Knox has always been outstandingAlways friendly and always helpful
Peter Horsburgh
02:45 13 May 20
So far I have found Rosemary and Andrew from Alphington Fort Knox Storage, very helpful and professional and nothing was a problem for them. Everything was doable giving me peace of mind.I highly recommend Fort Knox Alphington.Regards Irene.
Irene
05:31 01 May 20
I have used Fort Knox on and off for the past 6 years.I have found them to be absolutely amazing to deal with.Prices are very reasonable and staff have been incredible. Thank you Rosemary at the Alphington storage for all your help.
Hayley Corkery
01:43 06 Apr 20
Really friendly staff
Jack Dunstan
02:01 29 Feb 20
Had my stuff stored for over 2 years. Found access very easy. Very friendly and helpful staff. Clean facility and convenient location. Would highly recommend.
Jenny Kelly
01:12 07 Feb 20
Your service was excellent. Many thanks for you kind and efficient service. I have already and will definitely continue to recommend your services to others in the future.Regards,
Aidin Dejdar
22:37 28 Jan 20
IT was always so easy to deal with Fort Knox Alphington. We stored our goods there for approx 10 years from 2010. We lived and worked out at Yulara {Uluru} and then various places around Australia before travelling back to the UK overland by Bicycle. All the time any dealings with Fort Knox was no problem by email or phone to pay a further 12 months storage.At the end of 2019 we decided to relocate our goods back to the uk and dealing with a local shipping firm and Fort Knox to allow access to our unit to have the goods removed for shipping was hassle free and could not be easier.We would not hesitate in recommending or using Fort Knox Alphington again in future.The service we received from all the team was always excellent.We can't thank you enough.
Peter Bowden
12:03 12 Jan 20
Have just closed down my unit as I no longer need it, but the service from the Alphington team and facility has been excellent. They have always responded quickly to queries and I've always felt like my stored "stuff" was safe and secure.
Craig Broadbent
04:03 12 Nov 19
Second time storer. First time with Mum and Dad's stuff, this time with excess furniture from interstate move. Such polite considerate and professional service at a time when every thing is stress and distraction. Highly recommend.
Carol Peterson
05:20 23 Sep 19
Excellent customer service and good value.
Malcolm Walters
23:09 23 Jul 19
Great location, very accessible and excellent facilities. Staff were also really helpful. All in all, a pleasure to use and would not hesitate to recommend to others :)
Elle Morrison
11:40 22 Jul 19
great people , great place to store anything . lovely & very very helpful personnel .
T - K
05:27 11 Jun 19
Thank you to the Fort Knox Team for making our storage move stress free.Professional, helpful & friendly.
John Brophy
08:12 03 Jun 19
The team at Fort Know Alphington have been a pleasure to work with. Extremely professional in communication and organising. Can't fault them.
Luke Camilleri
22:59 14 Mar 19
The team at Alphington were fantastic. Rosemary was patient and kind and it made the experience better than could have been expected
Tricia Szirom
12:36 24 Feb 19
Super friendly and helpful staff makes the process easy and stressfree. Convenient and easy storage system.
Edie Buckley
09:01 06 Feb 19
Great service consistently over a number of years. A secure, tidy storage facility.
Judy Nixon
21:57 29 Jan 19
Brilliant service. The staff were friendly and very helpful. We had no idea what we needed, and they were patient, didn't try to oversell, explained the process clearly. I highly recommend this company.The storage is very secure and the pin access to the front roller door is easy and effective. The service includes a secure padlock and keys for your unit, and we can come to add/remove any time between 6am and 9pm.
Gary Vogel
04:41 24 Aug 17
Experienced excellent service, efficient and friendly. Very user friendly environment.
Liz Besson
21:02 07 Aug 17
Easy to unload but only reservation is space in the front. Clean and well run
Sunshine Removals Victoria
09:16 01 Aug 17
Excellent and personalised service, very professional and an extremely easy and delightful experience. No problems dealing with the team at Alphington, Vic. Thank you!
Tracy T
17:33 23 Mar 17
Highly recommend! Damien and Kate were absolutely fantastic I helping us find the perfect unit!
Samantha Russell
02:33 23 Jul 16
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So easy, the ladies at Coburg are beyond lovely and the space was clean. I would recommend to anyone looking for storage.
Georgi Henderson
00:15 06 Jun 20
Great service and really helpful with everything. Coburg North store will definitely have my business again in the future.
Patrick Macr r
05:19 04 Jun 20
What a great team at Fort Knox Coburg! Thanks to Kris and John for helping organise a moving van at short notice. The process was quick and easy, and the van was freshly sanitised which gave me great peace of mind. You guys helped make my move that bit easier during this crazy time - thank you!
Lee Cowan
04:04 28 May 20
Over the year, I have had the best experience in storage services from Coburg. The staff at the Coburg North team were always immensely helpful, welcoming and personable. I really felt like a valued customer - from the coffee in the well kept lounge to the fantastic use of the van. Though I live in Kew, I will have no hesitation in going all the way to Coburg if I needed storage facilities again- the staff you have there are special! They really deserve a lot of credit from the company- genuinely proud and caring people. Thankyou for a wonderful experience! Well done! John Young AM
John Young
06:30 25 Feb 20
The best self storage I've used. Fort Knox Coburg is clean, very secure and has all the facilities to help unload and move your goods. One feature I was most grateful for when i finally moved out is that I was able to load my ute in the rain without anything getting wet. Highly recommended.
Roger Jones
22:34 03 Feb 20
Great facility. Staff very accommodating. Highly reccomend
Angelo Prisco
01:14 05 Dec 19
I found FKSS at Coburg to be professional with friendly and communicative staff. Pricing was very competitive, storage area was very clean and easily accessible. A bathroom on site was a bonus and also kept superbly clean.Cheers to all staff at FKSS Coburg and thanks.
Anthony Waite
22:13 30 Oct 19
Fort Knox Storage Coburg North is an exceptionally good facility. It's new, clean and has excellent extra facilities such as free use of their van, a lounge for use for customers, and a modern, easy to use security system. You get a storage pack with your booking too. Plus the staff are super efficient and friendly!
Kevin O'Loughlin
05:15 18 Oct 19
Absolutely outstanding service, could not be more helpful & made everything easy. Provided a welcome pack of boxes & even provided a van to help greatly with the move. Clean facilities, ultra impressive. Highly recommend with special mention to Chris & Connie
Nigel King
03:14 01 Oct 19
New, clean facility with helpful staff. Love the free Move in van.
Kattie Emmm
04:06 14 Sep 19
The best in the world if not only Melbourne. They were more than helpful and patient with me (to the point they stayed TWICE in the office despite it was supposed to be closed when I hired their free van and got lost...) and even offered me the best choice they can make that suited my little budget. More than happy with them. Very smooth and easy going. CHOOSE THEM and you won't be disappointed :)
Wolff Jakulaith
00:07 23 Aug 19
So easy, modern, clean and well thought out service. The staff are great, super helpful and friendly. Totally recommend.
Lana
02:21 25 Jul 19
Nothing but good things to say about Fort Knox Self Storage at Coburg North. Staff were fantastic, prices reasonable. Definitely recommend.
Kelly Quinn
02:51 10 Jul 19
Kris and Connie was awesome and very Professional in helping me with my storage. The facilities are very clean. These two you ladies was very helpful and I will definitely recommend anyone to use their service.I cannot thank them enough for their wonderful service and are definitely assets to your company.
Andrew Michael John Forbes
08:49 04 Jul 19
Highly reccomend!! Fantastic new storage facility with friendly staff. Everywhere has easy access and the free use of the removal van makes it all worth while.
Shaun Warburton
02:36 02 Jul 19
If you are thinking of storing your belongings, give Fort Knox Coburg North a thought. I had a very positive experience for the several months that I stored there. It was also very handy to use their van when I needed to move my things in/ out (at no charge) too. My dealings with Connie were pleasant and she was very helpful in processing me in/ out of storage.
Hassan Fahd
11:35 25 Jun 19
Very safe
POWER GT 351
11:37 06 Jun 19
I found the service provided by Connie & Chris to be informative, relevant and very customer friendly. The package we were offered was very reasonable and suited our current needs.
George Pattichis
23:42 14 Apr 19
Staff were very helpful and friendly, have been with them a few years ago. HIGHLY RECOMMENDED .
Cathy Pasco
23:11 10 Apr 19
All the staff there are very welcoming l couldn't believe it am happy to store my goods there very nice place would let people no about the centre Thanks for today Maureen and Jeffrey
maureen leighton
06:48 09 Feb 19
Awesome help FortKnox Coburg North, special thanks to Damien for making everything smooth with our move from start to finish. These guys even have a rest room where you can put your feet up and grab a cold drink when your in the middle of your move. Affordable in comparison to others on my quote around. Not pushy and I grabbed a great special on a unit up front. Clean, cool, very professional. Would recommend.
Cassie Cheesman
04:41 01 Dec 18
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Stephanie from Fort Knox Self Storage Dandenong was amazing in assisting me with choosing the right size for the furniture I needed to put in storage for a good price. Brilliant customer service. My 2 year old accompanied me and Stephanie kindly kept her busy with a colouring book and crayons while I could fill and sign some papers. Great prices. Great staff!
Judith A
09:25 05 Jun 20
Affordable and the staff are lovely. They’ve let me use the van twice despite my age which has helped me tremendously
Meghan Bourke
00:20 05 Jun 20
Lovely , helpful friendly people . They have helped us tremendously .
Julie Kemp
01:03 04 Jun 20
I have my furniture stored at fort knox dandenong for 6 years. I found it very secure and the staff were lovely and very professional. Highly recommend.
Monica Mitchell
01:18 26 May 20
It was challenging circumstances that led me to Fort Knox Dandenong which instantly impressed me at first visit with its lovely environment, great choice in facilities, and friendly team to safeguard my supplies, allowing me to sigh with relief in having found peace at least with this...Fast forward several years on, through relentless and exhaustingly despairing challenges...I have turned out to be a long-time *tenant* there.That I've been able to be is testament itself to the patience and ongoing support of the team there. It is in this latest COVID-19 crisis that's hit us all, though, that Michelle in particular has proven to be the most AMAZING beacon of light in my deepening struggles and despair!!! Suffice to say - I could not feel more blessed to have found Fort Knox Dandenong and wholeheartedly recommend this as THE storage facility of choice for one's belongings and supplies. Seriously! With all my heart I thank you, Michelle and your fabulous team, for your friendly support. Yours, above all, Michelle, has been truly INVALUABLE. Bless! ??❤?????
Marina Makushev
04:35 11 Apr 20
Friendly staff and easy access to your unit
Jeff Barkla
07:13 17 Jan 20
Fantastic and friendly service. Very helpful and made our moving journey very easy.
Bianca Rooney
03:55 04 Jan 20
Fort Knox really looked after us.. Great storage facilities.. special thanks to super friendly staff Michelle and Kate who really looked after us today as we had to move a lot of stuff in this crazy heat .. they offered free cold drinks and assisted in every way possible.. you guys offer a great service.. many thanks
Peter Los
04:21 18 Dec 19
Lovely staff, always friendly. Very easy to deal with. Had a storage unit for a year, no problems ever! Will use again!
Belinda Lewis
11:35 05 Dec 19
Great prices n great staff
Steve Lewis
11:02 05 Dec 19
Friendly staff safe and secure
Jonathon Ballard
07:19 03 Nov 19
Good service affordable prices and well organised.
Adrian Constantin
07:16 20 Aug 19
Great secure facilities. Neat, tidy and friendly staff!
Jessica McLeod
22:13 01 Mar 19
Great-Value. Perfect sizes. Easy Access. Highly secured premises. Friendly staff. Excellent service. Easy to handle your storage even internationally. Great communication through emails and phone. Thanks everyone for the great support from the day one until we removed the goods. I don't hesitate to recommend your place to anyone comes around looking for a storage.
Dilu DS
08:51 22 Dec 18
Fort Knox Dandenong - Customer service was just amazing. Everything went very smooth and everything was explained really well. i would recommend Dandenong to everyone. We have been very well looked after.
Peni Filmer
23:01 25 Nov 18
Fort Knox Dandenong has outstanding customers service. No issue was too difficult, there was a solution to everything. The free trailer use on short notice at moving out is just an unbelievable addition to looking after us. This is why we keep coming back when we need storage.
Tom Eles
09:44 05 Nov 18
Fort Knox Dandenong Staff and Facilities are Amazing! Highly Professional, Excellent Service, Modern and Clean. The staff are very friendly and only too happy to help in anyway possible, from administrative duties to making a much needed coffee. I am very happy with my choice and would recommend Fort Knox in an instant.
Pamela Joy Davidson
17:15 18 Oct 18
Most helpful staff, particularly Michelle who excelled in customer service. Units were clean and we were able to easily rent an overflow unit next door. Rates were ok particularly with the discount for first two months.Lounge for waiting and coffee were clean and freely available.Highly recommended.Chris H
Chris Harris
04:57 03 Oct 18
Simplest of check in .. free coffee n cookies on a cold day. Superb very clean unit in easily traversed layout. Staff could not have been more helpful or personable. Very impressed with security procedures at site.Great deal for extended rental.
Bob Hanlen
06:11 03 Aug 18
Great location, facilities, friendly staff who made the process so smooth for us. Competitive price.
Islanders Creole
05:50 12 Aug 17
Very secure (behind two warehouses) and tough containers. Customer service also excelled. Price was reasonable. Would like opening hours to be much later in the evening during winter but I suppose the rain may pose a risk to customers. Otherwise great experience with Fort Knox.
Chino Raval
00:46 19 Jul 17
Great staff and facility- nothing is too hard for them. Would only be improved if they opened longer!
Scot Leslie
06:11 16 Jul 17
easy access,very happy with price and the staff are extremely friendly and very helpful. i would recommend anyone looking for extra storage go to Fort Knox in Dandenong.
pedro francis
01:19 05 Jul 17
Awesome staff and great service. Have acquired their services twice. And on both occasions I have had great experiences
Syed Jan
23:04 27 Jun 17
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Such friendly professional staff, they have looked after my storage needs for couple years ~ & have always been so accomodating to my various required units of different sizes etc! Highly recommend Eltham, any day ?♀️?
Karen Cavallo
00:18 18 Jun 20
Compressed with all areas. Would recommend to anyone Ian Gray.
Ian Gray
01:04 10 Jun 20
Staff are always friendly and great customer service.
Nick Mann
23:51 27 May 20
The staff at Fort Knox Eltham are absolute professionals, super helpful, very welcoming and friendly.The facility is clean and very well kept, everything works as it should and there is always availability of items to help moving things around (trolleys etc.).if you need storage, Eltham Fort Knox is highly recommended.
Glenden Woodworth
12:05 22 Apr 20
Great rates, friendly staff and very easy access.
Helen Stamkovski
10:53 18 Apr 20
Friendly, helpful staff and super efficient. Everything was easy during my 7 month experience at Fort Knox Eltham. Could not fault them.
Kirsty Rae
20:56 15 Apr 20
Very helpful and friendly customer service. Storage areas very clean. Very reasonable pricing for short period of needing storage.
Lauren Soderman
09:14 12 Feb 20
I cannot thank the staff at Fort Knox Eltham enough for their patience, good humour and all-round helpfulness over the past year with my storage issues. I always felt welcomed and valued as a customer and everything I asked of them was delivered, and with a smile. Thank you all so much!
Kate Croucher
23:40 02 Feb 20
Not only are the facilities fantastic but the service from the staff was amazing, particularly Margaret. She is very knowledgeable and extremely pleasant and friendly. Highly recommend.
Anthony Cook
07:43 15 Jan 20
I stored my wine for 10 years here. Never had a bottle that didn't age well. Staff were always courteous and helpful and the team were quick to inform me of any dramas (the floods of 2011 come to mind - everything was fine!). The place was very secure and always 15 degrees. Would recommend to anyone who collects and wants to store their wine for ageing. Also used their "normal" storage when moving house and had much the same experience. Thanks
Dave Asbell
06:17 18 Nov 19
The team at Eltham Fort Knox are always so kind and helpful every single time I’ve been in to the office or spoken to them on the phone or by email, even replying outside business hours to help me out. Many thanks as always Katherine, Margaret (I hope I’ve got the name correct?) and the rest of the team.
Mel R
09:11 04 Nov 19
Impeccable service and storage facility. All of the staff have been fantastic to deal with. I wouldn't hesitate to store my stuff here again.
Tom Clayton
10:46 22 Oct 19
We recently have taken a space at Eltham. Although the sign up process was quite long, the whole process from sign up, to start using the space was seamless, and easy to understand. The guys in the office are friendly and helpful. We hired the moving Van which was a super benefit, as so far it only took 1 move to clear the majority of our boxes/ furniture. The pricing is very competitive, Caltex is across the road for refilling the hire Van, the contract is quite flexible allowing for a weekly arrangement getting close to any closing of the contract. Access is 7 days. I highly recommend Fort Know Self Storage. I have used Alphington and now we are using Eltham site. I haven't any complaints. Boxes, wrapping paper, plastic, tape are all available on site for purchase. This is a great option for anyone looking for short term or medium term storage.
Jeremy Critchett
23:59 03 Oct 19
Hi everyone my son had his belongings stored at fort knox in Eltham and we both Highly Recommend their services. They are helpful, very easy to resolve issues if they arise and are quick to help in anyway shape or form will miss chatting to the staff there .. And their chocolates ? Thank you both Katherine and Margaret again for your compassion and understanding during a difficult time sincere thanks from Daniel &Diane
Diane Page
03:42 06 Aug 19
Thank you to Margaret, who was extremely efficient and knowledgeable.The facility is spotlessly clean and the access systems are easy to use.My only disappointment was the lack of a move in van as publicised on some marketing material.
Warren Parkes
00:27 17 Jul 19
Fort Knox Eltham is a great place to store your goods. It is easy to access and the staff are friendly and helpful
Shirls Mantfeld
23:00 14 Jul 19
A fantastic and very helpful team at Fort Knox Eltham. Very flexible and happy to help. Their wine storage solution is a must for wine lovers and collectors. Very highly recommended.
Loic Le Calvez
23:32 02 Jul 19
Fort Knox were great - very helpful and friendly and after many months of storage we had no issues whatsoever. Highly recommend!
Fiona Macken
05:34 02 Jul 19
Very professional staff who promptly replied to any enquiry. Quick and efficient check in. Highly recommended.
Nanette Elmore
23:08 28 Jun 19
So thsnkful they were able to arrange storage ar shott notice and have been incredibly helpful during a stressful move. Also suggested the best movers who made my life even easier.
Fiona Waters
00:07 24 Jun 19
A lot of other businesses could learn from Fort Knox Eltham in regards to customer service, cleanliness and presentation. We eat out a lot as we travel OZ and I don’t think yet I have been to a restaurant that comes close to Eltham in these important areas and this is a storage facility. Maybe Matt Moran’s Aria Brisbane.
Kerry Pearce
03:39 31 May 19
Really nice team at Eltham, everyone was really helpful, organised and able to answer any questions I had. Also flexible in allowing me to switch lockers, and when I was done it couldn't have been simpler to leave the locker empty and unlocked and be done!
rcheli32
03:46 30 May 19
Fort Knox Eltham is awesome. So easy, staff are the best and they have it all and nothing is a bother. The Day we moved out it was raining and went to reception to see if there was something to cover a couch and OF COURSE there was! A great plastic slip to go over it and reasonable priced considering they have no competition - just wish we had something else to store :) A++++++++++
Lisa Embling
23:50 29 May 19
Lovely and helpful staff both at the office and when dealing with from overseas.
Sinead
23:36 28 May 19
Great service, everything clearly explained, very friendly and helpful staff. Recommended!
Mat Boek
06:42 02 May 19
I have had a few units over the past year and a half with Fort Knox Eltham. My belongings have been kept very safe and secure and the staff are always very helpful and super friendly. I highly recommend them and would 100% return when we require a unit again.
Elke Hanisch
22:31 19 Mar 19
I was a bit hesitant about putting my precious good in storage but Cath and Suzanne whom I have been dealing with are fantastic and made me feel so safe. The facility is incredible and I am very happy I trusted in that fact that not all storage places are the same. Fort Knox is definitively the best.
connie Colosimo
00:28 09 Mar 19
Highly recommend. Made the stressful job of moving with a young family in tow so much easier by providing a fantastic service from highly dedicated, flexible and helpful staff - from the very first phone call to enquire right through to signing out.To the team at Fort Knox in Eltham, thank you for providing such a first-class service.Patrick
Patatoz N
20:42 11 Feb 19
The facility was very accommodating of my needs. I started off with 3 units (a large one wasn't available so Fort Knox made up the size of Unit I needed with smaller ones). We then added a 4th unit and gradually cleared these out. Friendly and helpful staff, great location, reasonable cost.
Alison Davies
01:25 04 Jan 19
I thought we only had fort knox in america who would have that that we had one in eltham building is surrounded by a creek and has a bridge going across its almost like a castleVery fascinating location
Dylan Milanovski
06:38 19 Jul 17
Suzanne and the team at fort Knox Eltham have been great! From our first communication via phone and email from interstate, they have been helpful and professional and answered all our queries promptly. When we dropped in to sign up for storage everyone was friendly and made the process quick and easy. We have previously stored with another company while overseas, and the Eltham facility and team are miles ahead in both standards and professionalism.
Yair kellner
02:00 05 Jun 17
Easy to find, good access, and clean.
Samuel Young
01:05 02 Jun 17
Couldn't believe how good the service was - thanks for looking after us so well Louisa. Great storage units, clean, functional and at competitive prices. Can't recommend these guys enough.
Kim Bayly-Jones
04:29 15 Apr 17
very welcoming staff - easy to talk to and understanding too. We even had a coffee and biscuit whilst signing up. Still to start using our unit but feel there will be no problems :-)
Margaret Dawson
09:54 25 Feb 17
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Afamia and her team were incredible. They turned a 'storage' experience into a welcoming and warm environment where nothing was too much, or too hard. I would recommend Fort Knox, but in particular Keysborough as a go to place for storage.
Steven Clues
14:52 14 Dec 22
Staff were always friendly and very helpful. Stored my belongings at the Keysborough branch on Springvale road. It was easy to access and never had any issues in the 4 months I used the storage.Would not hesitate to recommend them.
Enza Bua
02:24 04 Nov 22
I recently used Fort Knox Keysborough. This is a great facility clean and secure with a move in/out van available. The staff are fantastic, so helpful and friendly, nothing was too much trouble for them. At one point I was overseas and they noticed something unusual about my unit and they were quick to contact me and get it sorted.I would highly recommend using this facility.
GAIL COLE
22:01 03 Nov 22
The team at Fort Knox Keysborough couldn’t have been more helpful with my short term storage while I moved house - they found me a bigger unit at the last minute, let me sit in the office while the moving guys unpacked into the unit, called me to follow up when I moved out, made sure I understood all the procedures and how to access the unit, and were friendly, professional and went above and beyond. The storage facilities are clean, modern and well organised and the other customer facilities like restrooms impeccable
Rebekka Power
21:33 03 Nov 22
Fort Knox were so easy to deal with. Made the whole process, very simple. The staff were always so friendly and always available to help with any queries we had. Facilities were immaculate also.Would highly recommend Fort Knox and thank you to the Keysborough Fort Knox team.
Howard Fox
05:15 13 Oct 22
Friendly staff, great facilities, accommodating and easy access. Thanks Fort Knox, Coburg
Valley Osteopathy
23:26 21 May 21
Honestly had the best experience at Fort Knox in Keysborough. Isis and another wonderful lady had helped me settle in so well. I would definitely recommend this place. Thank you again to the staff at Fort Knox Self Storage.
Seraphina Hills
23:02 22 Apr 21
A great place for a quick shop
Max White
06:33 19 Apr 21
Excellent service from staff. Clear, concise and quick. Beyond friendly and helpful.The additional services available with the locker made moving and storing a breeze.Would recommend in a heartbeat.
Benjamin Morrell
21:38 18 Feb 21
Very happy customer even though my name end up unhappy customer not sure how. . Fort Knox keysborough was really helpfully. Very good customer services. Easy process . Very clean units . Highly recommended
Chan Happy customer
11:10 12 Feb 21
Easy access,very safe ,all ways clean,excellent location and help full staff
Jim Pena
21:16 17 Mar 20
Really great service! We are doing an interstate move and got stuck in traffic on our final hour into Melbourne - Crystal so very kindly waited back after hours for us. It’s a really great facility but the service is next level awesome! Thank you!!!
Simone Martin
18:19 04 Mar 20
Highly recommend, the customer service is excellent they stepped me through the process and were courteous and polite. The facility is clean and easy to navigate.
Frances Crawford
22:09 16 Feb 20
I had a great experience using Fort knox storage. The storage units are very clean and the process of storing goods is super easy. Krystal was very friendly, helpful and assisted when we had an urgent request. I would highly recommend Fort knox Keysborough for all your storage needs.
jack gal
00:25 25 Jan 20
Incredible facilities, and some of the best customer service in a business.For over a year Keysborough Fort Knox staff were always friendly, and eager to assist with our questions. We could not fault one thing of the storage facility or staff and it made our whole experience so easy and postive.We would certainly utilise Fort Knox again and will definitely recommend to family and friends.Ky & Rod
Ky G
23:05 12 Jan 20
Outstanding services and facilities. Great customer service. Secure storage facility. Move in car is a real bonus.
Zubair Hasan
05:16 07 Jan 20
Great service and great storage facilities, highly recommend Fort Knox Self Storage to anyone needing storage space.
Chris Donald
22:01 23 Oct 19
It is a pleasure to recommend Fort Knox Self Storage Keysborough for any storage needs. The site is secure, clean and offers easy access. The prices are competitive and free use of the move in van is an added bonus. All members of staff were professional friendly and helpful. An excellent experience.
Milena France
11:52 01 Jul 19
Fort Knox self storage @keysborough was such a pleasure to work with for our recent house buy/sell as a temp storage solution.Their facilities is clean and easy to access.Great rates with many added value, such free van hire for moving in/out of your storage, free starter pack boxes etc.If you need to de-clutter interim or permanently, give FKSS a go.
Bill Cheung
08:08 31 May 19
Katherine at Eltham was fantastic to deal with. Extremely professional and helpful with everything. Thank you!
Mel R
11:32 08 Apr 19
A very professional and cordial operation. Every staff member we dealt with were very helpful and we could not be more impressed with every facet of our dealings. Well done Fort Knox. A pleasure to deal with
Laurie Newman
00:21 06 Apr 19
While I was impressed with the new facilities, clean and tidy etc, it was the staff service which really made this a great experience. I had an urgent need for storage in a city I was not familiar with (Had to move an interstate relative). The advice and assistance, together with the Starter Pack, free van use and easy access made this the easiest part of my move. Thanks again.
Tony B
23:12 18 Mar 19
The facility is modern and very clean. The staff are very friendly and helpful. Always welcome you with a smile.
Dennis Corea
20:58 17 Mar 19
Great facilities in an easy to access location... never had any issues and the staff are fantastic. I missed one or two payments due to me being forgetful and had courteous reminders with no issues. I had a 4.5m unit which was perfect for a whole households worth of family goods that had been saved over 15years- as well as some valuable art and collectibles... always felt safe. Would use again when needed.
Vaughan Sidebottom
06:44 15 Oct 18
Cedric Dirckze
23:47 27 Aug 17
It's a storage place, it has storage which makes it very appropriate.
Danny Abdula
08:28 26 Aug 17
Safe, secure good staff
Steve Waters
02:49 13 Jan 17
Simply awesome service at Fort Knox Keysborough . They took care of all my storage needs and I was really impressed with the lovely team over there .
Tracy Rupesinghe
11:50 22 Nov 16
Reasonable Price, New nice place to store ! Patient, efficient and friendly staff ! Special thumbs up to Linda, Alisa and Lora for being professional and considerate !
Oasis Chiu
10:30 19 Nov 16
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I recently had an excellent customer service experience with Fort Knox Spencer St!Ellie was so helpful finding me a storage unit at very short notice and Bianca was also wonderful processing the paperwork and explaining the storage facility to me. Moving can be very stressful but these two ladies made the experience far better with their helpfulness, professionalism and sunny dispositions. Thank you!I will definitely be recommending this site to anyone requiring storage and will only ever deal with these guys in the future for my storage needs. The pricing is good and the added extras of the move in pack and use of the free van (if available) is a great idea and can save you a lot of time and money. We were even offered a coffee!Highly Recommend :)
Elke Norton
03:02 23 Apr 21
Staff were so lovely over the phone and when I actually went in to set up my account. The process was so easy and they went through everything I needed to know, showed me around and make all the instructions really clear. We also booked in the free move in van which is such a great added bonus! The place itself felt very secure and I had no issues leaving my things there for 3 months. Would definitely use again for any future storage needs. Highly recommend!
Rachel Stevenson
21:54 17 Mar 21
2 months half price and move in van made it easy to decide. Just paid gas for the van and $25 excess reduction that is it. Very helpful awesome staff. Thanks a lot. It would be great if I could borrow the van when I move out though, if you are thinking about room for improvement :)
Taylan Karaman
22:44 28 Feb 21
I was assisted by Molly and she’s just the most wonderful person. Super impressed by the customer service and the way she made sure I fully understood everything about the storage, this person deserves a positive feedback! Thanks a lot.
Melvin Melvin
22:36 24 Jan 21
The staff are friendly and helpful. The storage is clean and well maintained.
Adi Tedjasukmana
22:56 03 Jun 20
Best customer service than any other storage facilities I’ve been before. Located in the heart of Melbourne. Comparative price and lots of free add ons including boxes ? and locks ? when signed up.
Hossain Siddiqui
05:51 01 Jun 20
I’m not going to bore everyone with the long story so I will try and shorten it. And I’m sure there are plenty of people are there going through some tough time’s right now. My partner and I needed a storage locker for what we thought would be for 4 months. With a deal buy one get one free, we paid for two months. Then suddenly, less than a week after disconnecting all utilities and moving 3.5 hours away, we needed to return. It was a double move two weekends in a row. The stress and extra money being wasted paying disconnecting and reconnecting fees was so much. We didn’t think we could get a refund for the locker. My partner was there with removalist, because we were so stressed and tired we couldn’t do it ourselves again. While I was setting up some other things. My partner spoke to a Laura, who he mentioned was an absolute gem to deal with. So incredibly helpful. And I know all my interactions were so great. Well she had organised with the manager to get 1 of our 2 paid months refunded. And it went through so easily. Thank you from the bottom of our hearts. In troubling times like these, it’s the community sticking together that get us through. I really felt like the whole team really were there for us. I know if I ever need a storage locker again, or if a friend needs a suggestion, I will be going right to Fort Knox West Melbourne.
Timothy Winning
12:45 14 May 20
Would definitely recommend using this company. Very Reasonable prices for The storage space they provide.Staff are so lovely and helpful to!
Sofia R
01:59 14 May 20
Marnie, Molly and the team are fabulous. Exceptional customer service, friendly and professional, they go above and beyond to assist customers and ensure a first class service is received. Competitive rates, clean facilities and exceptional service.
Brad Downs
07:32 08 May 20
Truely amazing customer service and friendly team made the whole process easy and overall a fantastic experience. Location is very convenient with easy access to the facility via the onsite parking. Highly recommend!
David Garner
23:18 16 Mar 20
Great experience with Fort Knox from start to finish. Good rates, great downtown location, awesome staff very helpful and pleasant, and the facility is first rate!! Highly recommend
Keith Sutton
22:26 03 Feb 20
Staff at West Melbourne were wonderful. They showed me around and discussed my needs; I ended up with the perfect sized unit and the cost was reasonable. The place is huge and staff were very helpful when I got lost!
Angie Bennett
22:25 23 Jan 20
I have been communicating with Fort Knox Self Storage, West Melbourne over the past four months. During this time I have made a number of changes to our request. I have found all the staff to be extremely knowledgable, supportive of my changes and very friendly. The facilities are well maintained and resources like the complimentary van for a day (petrol not included) as well as trolleys to move multiple boxes are greatly appreciated.
Glenda Shaw
00:30 23 Jan 20
Quick and easy set up, hassle-free and no hanky pankies. The staff are friendly and accommodating. Would recommend to others. They ran out of storage space that I reserved so they gave me an upgraded one for the same price.
Chi Garcia
00:22 29 Dec 19
Fantastic storage place! They've got a range of different sized storage units and they will always help you choose just the right size so you won't go over and pay for a larger size you don't really need. Staff are very friendly and helpful, instructions are clear as day. After the initial check in, you can access your unit at any time, and the check out process was smooth and easy as well. Rental time is very flexible and price is very friendly! You can even borrow their van to move your stuff. Can't recommend this place enough, if you need a storage place then this is it!
Anisa Anwar
10:01 11 Nov 19
Found Staff to be on the Ball and had No problemsMany thanks , would l use Fort Knox again Yeah sure once again staff thanks for your Help .
charles. stewart
02:13 02 Oct 19
Super clean! I stored my whole house here for nearly 18 months and no problems with rodents or damage. The staff are super helpful and friendly and the location was convenient for me with parking onsite to get your stuff in and out. I have no hesitation in recommending Fort Knox West Melbourne.
Matty Bee
23:47 16 Jul 19
We got to the place and felt the service was exceptional from the start, Daven showed us excellent service showed us all the possible units to find the one suiting our needs the best. As we signed the papers we got offered a free drink and got told about the opportunity to rent a van for free to move our stuff. Can definitely recommend to use this facility and a special thank to Daven to the service he provided us! I would use nothing but Fort Knox next time I need to move.
Skafte123
00:50 03 Jul 19
Wanted to share my happiness regarding my recent experience at Fort Knox. Daven and Jessica were a joy to be around and made the process smooth, easy to understand and fun, what a great team! Putting my stuff in storage I was concerned about the cost but the team ensured I got a great deal. Such personal service is unexpected so this experience was a pleasant surprise and I’d be happy to return!
Brinie Wilson
08:47 30 May 19
Worth every star. The staff were amazing and made it so easy to organise a storage unit, they couldn't have been more helpful. We stored some items several years ago and felt it was very secure and easy to access so I didn't hesitate to use Fort Knox again. Many thanks for all your assistance.
Barbara Lehaf
06:53 29 May 19
If I can put more than 5 STARS. They are really helpful, kind , energetic and patience team I ever witnessed. Loved the way they treat customer. I was at West Melbourne Storage and they provided me one of the best services. I will definitely recommend to everyone. Thanks a ton Team :)
Ankit Dargar
01:43 20 May 19
First google review I've ever written, but the staff at Fort Knox Spencer Street were too lovely not too. Their service is outstanding and very easy to handle while during a stressful moving period.
Jason Mackaway
13:33 11 May 19
I have been dealing with the Spencer Street crew for 12 years now. My latest interaction was just like the first - friendly, efficient and more. Always here to help, this operation is head and shoulders above any "customer interaction" I've experienced. Simply splendid.
Andy Bell
21:56 25 Mar 19
As someone totally unfamiliar with this, they were extremely helpful every step of the way, would definitely recommend this place to my friends should they ever need such services.
Denise Lim XiaoLing
23:46 08 Mar 19
Great storage facility in West Melbourne. Clean, convenient, well organised and secure. Quite reasonable rates too. Everything works efficiently here, including the professional and friendly staff. Thank you Jess and the rest of the crew!!
West End Art Space
07:22 01 Mar 19
Very friendly and helpful staff. Welcome pack a nice surprise. Clean and accessible.
Caroline Walters
21:57 20 Feb 19
Extremely happy so far, the staffs are so helpful and friendly, very patient with me. yesterday we moved our stock in, the place is equipped with anything you can think of, trolley, woodland on the wall and so on. The entire place is so well maintained that it is so clean without even a bit of dust on the floor.
Rebecca Shi
01:27 18 Feb 19
The storage facility was just the perfect solution for me. The size was just enough and its location in town was perfect and the staff was more than helpful in every situation I need them to be. I found the facility clean and comfortable and having an access code for extended access hours was also just perfect. Thanks a bunch Fort Knox
Stephen Wayne Reno
23:55 11 Feb 19
Staff at Fort Knox Self Storage are so helpful and friendly! They made my first time experience of using this facility so much easier than expected. As well as great storage options this business has everything you'll need to store your stuff easily, for example: trolleys, tape, boxes, mattress protectors, and more! Thanks so much for your kindness and your great customer service, it was a great experience in our busy world.
Nova Amor
23:07 20 Jun 18
VERY WELL RUN STORAGE CENTREGood location, modern clean facility and reasonable rates for storage.
Ian Woodruff
05:11 06 Nov 17
We have been storing things there for years and have used various sized lockers - team always super helpful - definitely recommend Fort Knox. We just recently got a friend over to their Vermont South store as well
Tracey Penington
09:56 30 Aug 17
Booked in to move in a storage unit this upcoming weekend and already experiencing top notch service. Thank you Rosemary for you help so far and for the use of the courtesy move in van! What a bonus and great way to save money.
Christian Ganaban
05:23 28 Aug 17
This is my first time using off-site storage. Marnie and Molly was so helpful on the phone and in person, it makes the move so much easier. Thank you ladies. Excellent customer service! The best I have seen to-date
Gilbert Chow
01:20 14 Aug 17
Total superstars! I primarily dealt with Molly, who is so brilliant but so were all the other staff I spoke to/dealt with during my storage time. Could not recommend these guys enough!
Georgia Leaker
09:52 09 Aug 17
The ladies who work there are the most polite, respectful and knowledgeable people. The place is very convenient and close from Southern Cross Station. Prices per month cost half the price per week for a locker at southern cross half that size.. I recommend this place to anyone 100%
Icce Mejia
15:01 07 Aug 17
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Highly recommend Fortknox Moorabbin. Always easy access to my storage container. Staff were friendly and helpful. If I need further storage I would absolutely go back to them.Carmel B
Carmel Booth
00:42 25 Nov 23
Great experience here.They had van and trolley hire which was super helpful.Mostly spoke to Patrick, he was really lovely and accomodating. Thank you guys.
Billie
03:46 07 Sep 23
Excellent service from Fort Knox Self Storage. Clean, secure storage units of varying sizes with easy 'drive up' access and a convenient on site shop selling boxes and other packing materials.
Sanda FitzGerald
22:49 02 Jul 23
Staff members are extremely helpful and knowledgeable and they have made my experience easier. I gave a 4 rather than a 5 star rating due the call out charges when visiting the site. The gates are able to be opened with your code and no security would be required particularly when you’re already on site and have been for a number of hours. Apart from that very good service and range of storage options and the staff are particularly impressive.
Monica Haring
11:58 12 Apr 23
Most of the storage companies around Moorabbin area are very similar, however the level of customer service does vary.On 31/3/23 I signed a short term storage facility contract & as pleasantly surprised with the customer service representative who signed me up. Ryan was extremely attentive of my needs, polite and helpful. He went out of his way to help me ensure the right product and made the whole experience quite pleasant. I also was able to hire a van for the day which helped me out in my situation. I just wanted to commend the Moorabbin Fort Knox team for being so diligent with their services and making my experience a very pleasant one.Thank you Ryan & the teamKind regardsKostas
Kostas Rubtsov
06:16 03 Apr 23
It was some of the best customer service I have ever received. They were so helpful on the initial phone call to coordinate a quote. Very timely with sending through options and prices that they had available. Provided two follow up calls and provided further insights that helped me confirm which one was suitable.Once I went to put my items into storage they showed me the display size before showing me to my storage unit and educating me on how it all works.Lastly, as an added bonus I got a starter pack that included 8 boxes that was much needed for my move.I would recommend Fort Knox storage to anyone I know as they have made my stressful moving process so much easier with providing a place for me to store my items in between houses at an affordable rate.
jamie beaumont
03:18 26 Jul 21
My wife chose them after doing a lot of research. Have to say I’m very impressed. I pride my business on customer service and you can clearly see the staff here care and have been trained well.Nothing is a problem. The prices are reasonable. It’s all really safe and secure.Very happy and more than happy to recommend to others. Thanks
Kalyan Voruganti
23:07 23 Jul 21
Great service. Friendly staff and excellent rates in comparison with other companies in the area. No cancellation notice period required, and no cancellation costs. Fantastic will definitely come here for future storage needs!Really enjoyed coming and chatting to the staff especially Margot. It turned out her and I went to the same primary school and our mums remember each other! Small world...Was happy to spend money on storage boxes as well because it was always a chance to chat to the lovely staff and support a local business.
Nicole Blizard
00:14 13 Jul 21
Well laid out facility with good access. Caroline and Margot on the front desk were great to work with - knowledgeable, friendly, always helpful and understand how stressful moving can be. Highly recommend Fort Knox Moorabbin.
John Simmons
07:53 12 Jul 21
Head and shoulders above the rest and super-friendly as well...HIGHLY recommended by MelbourneMusicCentre :-) We ALWAYS use Fort Knox and so do my staff and friends. They ARE the best.One gripe though....the infernal online application form very unsuitable for a desktop computer - use your phone!!!
Melbourne Music Centre
03:05 07 May 21
The service at Fort Knox was exceptional. Our moving day was exceptionally hot and the move itself was somewhat chaotic. When we reached out to Fort Knox the staff were efficient, knowledgable and kind. They problem solved and relieved a huge amount of stress. I haven't experienced service like this in a very long time! Thank-you Fort Knox!
Lisa Petty
09:33 23 Apr 20
Easy to deal with. I explained what we had to store, they showed me the display room and helped me pick the right sized unit. Easy to set up an account. Thanks for the great service.
Andrew Vincent
01:59 21 Apr 20
I was so happy with my first experience leasing a storage unit at Fort Knox Moorabbin, I went back again!The team at Moorabbin are nothing short of fantastic; quick to answer emails, bright and cheery on the phone and most importantly, responding to the customer's needs with positive outcomes. 5 star all the way.
Amanda Hudson
23:23 03 Apr 20
Accessible, clean, affordable, and friendly staff. Very easy and stress free experience, highly recommended.
Kristine C
03:31 12 Mar 20
Margot helped set me set up. Polite, and knowledgeable of the systems. Place was clean and tidy and easy to access.
Greg Carrick
01:25 11 Feb 20
I rented a locker (inside a building, approx 2m x 2m) and visited after 16 months. I was amazed when I opened the door that everything was still so clean - spotless actually. No spiderwebs at all, not even dust! Just tells me that they must be doing a great job in maintaining the property overall. The staff are very friendly and helpful too.
Torque
05:11 19 Dec 19
Awesome customer service, and finally great to be able to unload easily at ground level for the same price as most places that make your storage harder by being on level 2,3 or 4. As i moved by myself I found this made it very easy for me, and I had my 6 year old with me so pulling straight up to storage door was blessing. thanks less stress on my end.
Anthony Freeman
07:33 17 Dec 19
A fantastic staff group that are always helpful and accommodating ! The Moorabbin centre group have always been professional and seamless to deal with.Thanks to the team for a great experience !
Bar- Requisite
19:21 11 Dec 19
Staff were so knowledgeable, friendly and helpful, that you really wouldn't want to go anywhere else for your storage requirements. With a user friendly site and vehicle access right up to your unit, it's all good. Thank You so much for making the move so smooth and hassle free, AAA+
Bruce Gatley
01:24 30 Nov 19
Very friendly and a good experience overall. Thanks for the free packing boxes. I really appreciate..
Jacinta Mbugua
23:07 29 Nov 19
The customer service is amazing and the staff are all incredibly accommodating and nice! I can tell they really value their customers!
Amy Luan
06:51 11 Nov 19
Just completed 4 months storage at Fort Knox Moorabbin. The staff were excellent, friendly, helpful and efficient. The unit very clean and security could not be faulted.I highly recommend Fort Knox.
Debbie
21:14 31 Oct 19
Staffs are so friendly. One of the best storage co.
Douglas Young
03:05 26 Oct 19
I have used Fort Knox Moorabbin multiple times for short term and long term storage. The team have been so accommodating and are able to assist with any questions i have had and their facilities very conveniently located for both local residents and businesses. I will continue to use their storage site for any of my storage needs and happily recommend the team at Moorabbin to others who are looking for storage solutions.
Tristan Portelli
00:33 10 Oct 19
Had a great experience with Fort Knox Moorabbin. Staff were always friendly and super helpful throughout my whole stay. Wouldn’t hesitate to recommend or use them again.
Yu Ito
05:26 05 Oct 19
Most helpful staff, clean storage facilities and a free moving van! Loved using Fort Knox.
Kate Blake
04:11 30 Sep 19
Very efficient and helpful Ryan was very thorough and the service is fantastic
morefunwithme
09:27 05 Aug 19
It has been a pleasure dealing with the team at Fort Knox self storage. Everyone was so professional, friendly and helpful, the storage options were good and the process is very streamlined and simple. I know that we will go back to Fort Knox for all our self storage needs.
Isaac Szmerling
03:05 22 Jun 19
I was very happy with Fort Knox, they were always extremely friendly and helpful when needed. Thank you so much for everything
Heather McGeachin
00:24 12 Apr 19
Very helpful company. Easy access to storage.
colleen mcarthy
00:28 13 Feb 19
This is an organised and efficient company and from day one, every member of staff has been cheerful, friendly and helpful. I commented on the first day that it must be a great place to work because everyone was so nice. Ten months later as I finally move into my new place and empty my storage unit, I still think the same. A wonderful helpful cheerful team of people.
Kathy Chapman
07:12 11 Jan 19
Cannot highly recommend Fort Knox Self Storage in Moorabbin. The team are fantastic!! They assisted me with ease through my storage solutions through two moves. Their customer service is exceptional, consistently friendly, welcoming, professional and efficient. Thank you again!
JacQueline Plant
23:38 09 Jan 19
A very good place to store and safeguard all your materials. It is pretty huge and very well organized. The staff were very friendly and very informative. Prices are little on the higher side was there for 2yrs
Peter Deverell
05:20 07 Sep 18
Fort Knox made my life so much easier, many thanks.
Cath Johnston
21:44 14 Aug 18
A very good place to store and safeguard all your materials. It is pretty huge and very well organized. The staff were very friendly and very informative. Prices are little on the higher side
Parsh DP
08:39 25 Apr 18
Very helpful and friendly staff that have made the registration and storage process simple and straightforward. The welcome pack was really helpful as was the guidance on determining the correct sized space for our needs.
Tony Ryan
08:04 03 Jul 17
Really excellent customer service from everyone l dealt with throughout my decision making process of whether to rent a storage unit or not. They made it really easy for me to decide and didnt pressure me at all. I have happily taken one of the storage units now and am very happy to recommend Moorabbin Knox to anyone!
Julie Blundell
06:36 01 Jul 17
I have just used storage facilities for the first time. I found the staff at Fort Knox extremely helpful and the facilities brilliant. I would especially like to thank James Halliwell on the Fort Knox staff who was so pleasant and easy to deal with
Alan Lees
23:36 23 May 17
This is an updated review today (26/04/17) - I would like to point out the brilliant customer service from Margot at Highett - nothing is too difficult for her she is ALWAYS happy and responsive I would love to have a staff member like her! - Fabulous Customer Service! 10/10 :)
Karen Coombs
02:18 26 Apr 17
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I was extremely grateful for rosemary helping me with the paper work and choosing the correct size storagelm 71 years and found this move extremely stressful rosemary took control which helped a great deal.SincerelyGlenda Bromley
Jacob Bromley
06:56 05 Jan 23
This is a safe and secure place for storage. It is immaculately clean.The staff are amazing, helpful and friendly.The access hours are generous from 6am to 9pm seven days a week.I am very happy with the excellent service at Knox Self Storage and highly recommend.
Julie Whyte
21:58 20 Dec 22
The service at the ringwood location was great! They always catered to what I needed and near the end with my waiting time to move into my new place, they were able to accommodate a week to week payment. Thank you so much! I will be sure to use you again if needed in future. A+++
Racquel Barcello
21:53 12 Dec 22
I've used Fort Knox at Ringwood multiple times, both personally and for work purposes, and they've been excellent -- professional and efficient -- I highly recommend them
steve3140
07:40 28 Nov 22
I have no hesitation recommending the Fort Knox Ringwood facility. I have been a customer there for 10 years and have always had a positive experience. Rosemary, Sarah and team demonstrate exemplary service with great communication, friendly service and excellent product knowledge.
Sue Walmsley
23:39 27 Oct 22
The facilities are clean, easily accessible and the rates are competitive.Best of all are the helpful, personable staff. I would use Fort Knox Ringwood again if needed.Highly recommended.
Richard Ruff
03:31 15 Feb 22
I'm extremely impressed by the immaculate facilities at Fort Knox and also by the top level customer service provided on the phone and in person at the office. I feel like my possessions are safe and secure. Their system is very user friendly and I would like to thank Rosemary and Sarah for their fantastic service on the weekend.
Steph W
08:22 10 Jan 22
Excellent storage facility - clean, secure with outstanding support.Rosemary and Sarah are fabulous in the office - very professional and prompt in responses to queries. Would highly recommend this secure storage facility in Ringwood.
Ruth Griffiths
05:48 24 Nov 21
I recommend Fort Knox storage facility for your storage needs, it is a very clean environment, secure and there are vans to help with your move, trolleys etc etc and bins. I have always found the staff very friendly and accommodating. Great safe areas.
Heather Pierce
22:01 09 Nov 21
Fantastic professional and reliable service and storage. Private and secure. No query too much trouble. Great communication with all members of the team. Storage space immaculately clean and as advertised. Access secure but easy. Couldn't recommend highly enough.
Trish Sweeney
23:20 13 Sep 21
Professional and very supportive and helpful staff. The premises is in excellent condition and very easy to access. The use of a free van is very helpful when self-moving. Thank you Fort Knox Ringwood!
Deborah Swanton
06:26 13 May 20
amazing bunch, I wish I could remember the name of the lady who helped me..I recieved a call back as a check in basically just to make sure I was doing okay.. that is just beautiful service. Thank you again :)
Lu Sea
11:39 30 Apr 20
I had been dealing with Georgia at Ringwood and she was fantastic. Quick in replying to my enquiries and helpful in providing me a list of recommended removalists in the area. 10/10
Nickie Bell
21:48 26 Apr 20
I would use Fort Knox Ringwood again. Thanks for your great customer service.
kerry gow
00:19 16 Feb 20
Staff at Fort Knox are super friendly and helpful, would highly recommend.
Johanna VR
21:46 03 Dec 19
Customer service is outstanding. Easy but thorough signup. Sarah was most courteous and helpful. Spent time assisting in selecting most appropriate storage unit.
Bob Hodges
05:29 04 Nov 19
Lovely clean facility. Very friendly and helpful staff. We have used Fort Knox Ringwood a few times now and highly recommend this facility. There is comfort in the knowledge that that we knew our belongings were safe and secure.
Sheila Holmes
02:43 08 Oct 19
The Staff at Ringwood were so helpful guiding through the processes to obtain Storage.
Martin Clementson
05:48 03 Aug 19
Kate and Lisa have been enormously helpful in advising me on storage while I sell my house. Highly recommend Fort Knox Ringwood.
Kerri McKenna
22:43 17 Jun 19
Thank you for looking after our furniture for 5 months whilst building. Our possessions were very safe and secure.
Tania Pearson
14:59 12 Jun 19
The best place to store your stuff the staff are friendly, accommodating and helpful highly recommended ?
Fiona Phillips
10:25 08 Jun 19
Very friendly and helpful staff. Great facility, clean, safe and secure. Highly recommend it
Donna Walker
22:46 02 May 19
Friendly and helpful staff that assisted to choose a suitable storage space when packing up the house. Convenient opening times and space suitable for container handling as well. Thank you very much -
Anders Loren
01:37 01 May 19
Great facility with outstanding customer service. Highly recommend!
Sarah Deller
04:50 05 Apr 19
I have again used the facilities at Ringwood and have done so for a number of years. The staff are always very helpful, polite and very efficient. The units are always clean and access to the units and loading and unloading goods for storage is made very easy. All in all another very pleasant and stress-free experience. Congratulations Fort Knox on consistency of good customer service. It is very much appreciated. Thank you.
R Pane
04:42 10 Jan 19
Office staff at Ringwood location are polite, helpful and go above and beyond to ensure a smooth process. Couldn't fault the service provided to date. Extremely professional and friendly.8/10/18 - Emptied unit on weekend and process was smooth. Great friendly service the whole duration from beginning to end. Highly recommended.
Tara L
23:44 07 Oct 18
Just signed up for a storage unit in Ringwood. Very impressed with the professionalism and level of security. Adrienne was friendly, helpful and efficient. Thank you.
Debbie Nelsson
04:07 21 Aug 17
All over extremely professional. nothing was any trouble for Adrienne, a pleasure to deal with.
Geoffrey Doig
01:45 03 Aug 17
Very efficient and friendly staff. Explained everything clearly, quick and easy to set up including the online component.
Catherine LANGE
09:54 19 Jun 17
We were very impressed with the very prompt and professional welcoming service we received from Jess and the team at Fort Knox, Ringwood. Jess helped us set up our storage unit and she was extremely patient, helpful and informative throughout the whole setup process. Jess also helped us organise a trailer when we closed our storage unit. I would definately recommend Fort Knox and Jess for excellent customer service. The storage unit was clean. 10/10 Thank-you
Yael Huelsebusch
01:22 13 May 17
We dealt with Jessica at Fort Knox at Ringwood. When we initially went in to discuss our needs Jessica was so helpful. She went through the various storage sizes and asked us the types of goods we were intending to store.Once we had established the size, Jessica reserved a unit for us, even though we did not know exactly what date we would need to start using the unit, as our renovation was waiting on builder feedback.Fort Knox Ringwood rang us at the end of the month to confirm w still wanted to reserve the unit, (we were not asked for any deposit) for this reservation.The day before moving our goods, we went and paid our fee, and Jessica went through all procedures, walked us down again to our unit, and went through all access instructions, and made us feel very comfortable with our choice.On the day, we had access to trolleys for our use, and everything went smoothly.We could not have asked for more assistance, and feel comfortable with our belongings at Fort Knox. Ron & Lynn from Seville, Victoria
Ron Mitchell
23:28 21 Feb 17
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I started my tenancy prior to the price increase, but was offered an incredible deal for moving in. My storage unit was massive, and I had access to it up until 9pm.If there were any issues relating to accessing the sites, fort knox worked to resolve the issue extremely quickly.The staff were always friendly and fair, and my overall experience was great. I recently moved out due to moving to a larger house, but had it not been for that my tenancy would have been much longer.I genuinely have nothing bad to say, I'll be back if I ever need the storage.Thanks gal's at the Scoresby admin!
birdpirch
22:07 02 Dec 21
Great service and help. Very streamlined approach to service. Greeting hold of the van for the day was really helpful as well!
Simon Chu
23:48 21 Nov 21
Excellent customer service! Staff were really helpful and accommodating. The storage unit was clean and secured. Highly recommended.
maria perez
08:20 16 Nov 21
The service I received was amazing. After going through the stressful emotional roller coaster of separating from my husband, the staff at Fort Knox Storage were so respectful and helpful it made the whole process so easy. Thank you to all staff at the Scoresby Rd office.
Sarah Stratton
07:17 15 Nov 21
Excellent to deal with. Fast and easy set up of unit. Had no need to deal with anyone during the time I stored here (18 months), until I was ready to move out. Simple process to move out as well. Where my items were stored was fantastic. Very little dust or dirt on my items. Thank you.
Sharon Harper
01:36 03 Aug 21
Great Service and affordable price
ayaz akram
12:37 21 May 20
Wonderful Staff. Clean , accessible Units. Afforable
Cint McBlane
08:33 17 Apr 20
Fort Knox Self Storage staff were so helpful, if i have a storage peoblem will be there in a tick.Great Job to All
julian Turner
13:12 09 Feb 20
Great staff when we first moved our gear into storage and great staff when we left. I think at least two of the staff at the end were probably in primary school when we frst stored our stuff! We left it in ther way too long but absolutely no issues the whole time. Thanks!!
Steve Karandais
05:52 03 Feb 20
Highly organised, effective security, immaculate units, would recommend.
Janine Truter
22:06 01 Jan 20
Great place to store your things. The staff are friendly and professional. The office and facilities are immaculately clean and always kept neat and tidy. Highly recommended.
Judy Shaul
04:39 11 Dec 19
Friendly, helpful,polite and knowledgeable were the ladies in the office,Adrienne and Ingrid. One could only gain a good impression of Fort Knox from their attitudes and helpfulness!This year it was Jennifer who matched the form of the other two
Michael Day
22:35 28 Nov 19
We had a wonderful experience from my first enquiry until exiting the unit. The staff at Fort Knox Scoresby couldn't have been more friendly, understanding & helpful. Thank you Laura, Elizabeth, Linda & any other staff we had the pleasure of speaking with.
kerry vanderzee
11:49 07 Oct 19
Signed up with Fort Knox over the weekend. Ingrid, Caitlin and Kate work together well as a team. All very helpful. They answered my queries and made me comfortable with my decision to use FK. I checked two other options, both more expensive for same size units.
Ian Cuthbert
01:52 09 Sep 19
Great people really appreciate your service and how you handle customers I highly recommend if anyone wants anything for storage
Tawab Frahmand
23:46 26 Aug 19
Fort Knox provided us with a professional service with absolutely no hassles. Security is excellent, staff are friendly and understanding. The storage facilities were clean and well secured with trolleys provided. The free moving van service was unexpected but very useful for the cost of fuel only. My wife and I will recommend Fort Knox to anyone needing a self storage service.
Peter Batterham
04:00 09 Aug 19
Clean storage with competitive pricing & great access hours. Friendly staff. I highly recommend the Scoresby facility.
Steven Wright
08:12 30 Jul 19
Spent 14 months of storage with Fort Knox while undertaking knockdown and rebuild of family home. Started with a 40m2 storage then realised I needed more space 2 months in. Staff were more than happy to find me a larger 65m2 store room and nothing was ever too hard for them. Yes the rental cost are bit higher than competition but the quality of service, ease of use, fixed payment plan and excellent site security was all worth it if you value your household goods. Highly recommended.
Andrew Liu
10:02 21 Jul 19
Many thanks to Linda from Scoresby Fort Knox. Helpful, prompt reply and communications. Clean and safe storage, overall great price and facility. Very happy customer.
David Hamtaro
23:19 05 Jul 19
Thank you Ingrid for all your help and understanding. Hope not to need storage again, not because i didn't like it but you will understand. Thanks again for all your great service. Would recommend to anyone to use. Have a great week.
Simonetta Polemi
01:38 02 Jul 19
Great service, easy access 24/7, very pleasant and helpful staff. Would recommend.
Bruce Edwards
13:08 28 Jun 19
Staff are nice, sight serves its purpose
Wangey Burnett
19:11 11 Jun 19
The facilities very clean and tidy. Staff are fantastic. Very friendly and so helpful.
Andrea Cotte
11:24 06 Feb 19
We have had storage facilities with more than one provider for a very long time, but our experience with Fort Knox at Scoresby outshone every other. Staff were always attentive and engaged, the physical facilities first class.No hesitation in recommending them.
Jim Thompson
03:35 05 Feb 19
Easy to make the arrangements. Storage is safe and secure. Access is simple, whenever I want during the opening hours. The 4 months for the price of 2 deal was fantastic, as a returning customer.
Donna Runner
04:09 19 Dec 18
I have had a unit at Fort Knox for 12 years as the Victorian Manager for Kids with Cancer Foundation. Ingrid and the team are amazingly helpful and always friendly. Nothing is too difficult and their approach is always professional and efficient. Thanks for making my life easier!
Eric Watson
01:42 10 Oct 18
I have been a customer of Fort Knox, Ferntree Gully Road, Scoresby for more than thirteen (13) years. This is an excellent well managed facility with a clean environment and proper security.I have found the staff at this unit to be courteous, efficient and friendly.I highly recommend Fort Knox to anyone looking for storage for short or long term.In my opinion they deserve a five (5) star rating.
Jimmy Mistry
04:04 10 Aug 18
I have been a customer of Fort Knox Self Storage at Scoresby since it commenced operations. Having moved house three times in subsequent years, and also during some bush-fire seasons, I have stored various household goods and a classic car on numerous occasions at FKSS Scoresby and have also utilised their facilities to store business-related items when necessary.The design, layout, equipment and security features of the facility have always provided ease of access, efficient handling of goods and have ensured my complete satisfaction with the services provided and the peace of mind knowing that whatever I have stored there has been totally safe and secure for the various periods of time on-site.Over the years, I have utilised many of the vast array of services offered by the facility and I have come to expect a very high level of customer service from the various staffing teams that have served their customers very well over the years of my association.In most recent years, I have been in touch with the current team (Ingrid, Alex and Laura) on a reasonably frequent basis and in my opinion, I have received the most pleasant, flexible and efficient customer service from these staff members that I have ever received since becoming a customer.Due to a sudden change in family circumstances, I recently contacted Ingrid to see whether there were any storage units available in the vicinity of another unit that I currently rent. Almost immediately, Ingrid was able to advise me of the size and unit numbers that were available in closest proximity and she happily offered to reserve the unit of my choice until I could visit the facility in the following days. This is just one example of the extent of knowledge, flexibility, advice and high level of customer service provided by the FKSS Scoresby team, which never fails to amaze me.Despite having so many customers, I am always surprised that Ingrid, Alex and Laura always seem to remember me and my unit numbers whenever I am in contact with them. I think that this illustrates that all staff have a genuine interest in their customers and that they obviously take pride in their roles, the importance of “teamwork” and the provision of exceptional customer service. This is something that seems to be very lacking in many business these days; the ability to make the customer feel important and that they have received personalised service as if it was specifically catered to their individual needs. Well, that is what you can expect from FKSS Scoresby. Good old-fashioned and personalised service blended with the most modern systems, vast array of services and state-of-the-art technology, all designed to assist the customer by providing them with the optimum solutions, ease of access and to ensure the ultimate protection of their property at all times. I have no hesitation in recommending the exceptional team at Fort Knox Self Storage at Scoresby (along with their facilities) to anyone who has the need for short-term or long-term safe and secure storage for residential or business purposes.Yours faithfully,Rod Frost
Roderick Frost
04:40 17 Sep 17
Great Service, Clean, Easy Access, Great Staff. Alex went out of his way to help me.ThanksWayne
Wayne Murphy
04:30 21 Aug 17
Great service and at a great price its hard to beat heading down and having a chat to the team! Its always refreshing to speak to someone who genuinely wants to help you find the right product/service that meets your needs. Thanks Alex!
Hazen Bulfin
07:13 20 Jul 17
Secure. Convenient location, easy access for the renter. Great staff assistance with booking, moving in, and getting extra units when moving. Would store again. Thanks Ingrid (and Alex).
Jon Low
06:59 13 Jul 17
With many thanks to Alex and Ingrid for so much help and understanding on such a long, cold and hard day. I have never used any storage facilities before, so your understanding of my silly questions and calm manner was much appreciated.As was your expert advice on packing, I had only 2 small boxes I did not use. It was great to have all the equipment in front of me to tell you what we were packing and not have to run around scrounging boxes from everywhere. The only advice from friends I had when starting this process was to watch out they don't make you get a unit that really is bigger than you need. And although I may have asked once or twice!!! "Do you think it will all fit in the unit" you were spot on in the size you advised me. Thanks again Alex and Ingrid your professional manner really helped, who would have thought that "stuff" we have in our homes could be so emotional. So thank you for all your help, coffee and care on a long day....now if you could just come and pack the rest of the house that's not going into storage!
Janet Hawker
01:12 13 Jul 17
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Servic3e and advice from my first visit was excellent. Everything explained fully including how to use the access codes. Girls were very professional and pleasant. Have been in four times in the past 2 days will no problems.Well done.
Bill Wendt
05:41 23 Jul 21
The staff at Fort Knox Vermont South are very helpful and willing and able to solve my storage needs.Laura was very efficient working through the processes on the day.A slick operation.
Patrick McGrath
23:14 13 Jul 21
Highly Professional Staff, Very Friendly and Helpful. They make you feel comfortable and looked after!Facilities and Storage are Brilliant.Highly Recommended!
Pamela Joy Davidson
21:28 06 Jul 21
I would recommend Fort Knox Vermont to my friends and families. The staff made it easy for me to rent a storage in their facility. Laura has been really friendly, helpful and knowledgeable. Plus, you also get to hire their van for free. ?
David Leo noman
23:57 16 May 21
Good lockers. Great security. Easy access. Nice prices.Best part is the phenomenal staff. Lovely, welcoming, knowledgeable and really made the whole experience a delight.
Ryan W
22:53 16 May 21
Fort Knox were really good. All the staff I dealt with were excellent. They know there stuff. They were close to home which made accessible good. I love the access mechanisms which provided me with confidence. When next I need storage they will be my first choice.
Gerry Kottek
01:58 04 Jun 20
The team were very helpful. The building is immaculate.
Sarah Angus
09:59 01 Jun 20
The staff at Fort Knox Vermont were so friendly and helpful. Stacey your enthusiasm and smile are to be applauded. Thank you.
Jackie Gould
02:17 25 May 20
I have stored with Fort Knox off and on for 7 years - One of the best things that I can say about my possessions, is that there is no dust on them. That is a relief. I can come and go as I please and the staff are very friendly - in the time I have been there, I have had 4 units - 2 currently
Floppyhats Fundraising
02:35 06 May 20
Extremely clean and secure facility in Vermont with easy access. The staff were extremely responsive and helpful throughout our storage term. Highly recommend.
Clarice Low Choy
01:30 21 Apr 20
Highly recommend this Knox storage.Extremely Helpful and Friendly staff.
brett salter
04:42 25 Feb 20
I would like to commend the staff at Vermont for the efficient handling of my inquiry and it is real value for money as I checked other storage facilities. The whole place is secure and clean and accessible 7 days a week which is great. Very happy with the service and would recommend to others.
Anne Woodward
12:04 28 Jan 20
Staff has been helpful to all my queries. The facility is good, tidy and need. Comfortable with the security measures as well. Convenience of using the van for free transport of goods. Burwood storage
David Cheng
23:35 01 Jan 20
So easy to use, easy to sign up/out. The office girls were great at all times. Definitely use again if needed.
Greg B
23:27 29 Dec 19
The customer service provided by Laura was excellent! She was friendly, efficient and a true professional. The facilities are clean, bright and spacious. The sign-up process was quick and easy.
Yu-Anne Yap
23:03 23 Nov 19
Really friendly and helpful staff. We are super happy with our choice of storage facility!
Mark Hawkins
07:36 19 Nov 19
Friendly staff and very helpful, happy to help you at all times, easy location to get to. Place is clean and easy to get around in.
Anne lipari
23:21 27 Oct 19
Staff very helpful, nothing was too much trouble. We have been very happy with the arrangement. A bonus was the number of cartons provided to us for packing.
Mary Le Get
05:51 16 Oct 19
All staff is extremely friendly, helpful and knowledgeable.The facility is well setup, spacious and very clean.We have chosen the location for easy access from Eastlink.In all an excellent choice (we think).
Maurits Funke-Kupper
05:20 01 Oct 19
Professional, polite and friendly staff. Secure storage and excellent support and products. Very happy with facilities and service.
Louise Bilston
00:07 02 Sep 19
The staff are always helpful and very professional. A clean, tidy and secure establishment. I used 3 different types of storage units over an 18 month period.
Simon C
11:54 14 Jul 19
Have just finalised a storage unit today and am pleased to say that initial responses to my queries and customer service by Sarah has been excellent and professional.
Roger Randall
07:37 01 Jul 19
Staff are very friendly and helpful, and facility is clean and organised. Had a large unit, and gradually moved to smaller units as we found new homes for our stuff. Will definitely be using again if we need to.
Katharine Meyer
05:24 19 Jun 19
Excellent facility with plenty of security. Am only leaving after 4+ years because I finally found a home for everything. Thanks to the staff who were always courteous and helpful.
Barbara Heller
04:14 14 Jun 19
Good location & Rates. Staff are very helpful.
Paul Glendenning
08:03 09 Jun 19
Professional and friendly staff, all safe and sound, very happy with this facility and will not hesitate to use again.
Susie Gibson
02:08 20 May 19
This is the first time using Self Storage and the staff at Vermont Fort Knox made the whole process easy. Everything was explained up front. The staff were friendly, knowledgable, and informative. We were happy with the security and the process was easy and user friendly.The only down side would be the cost as we always want things cheaper. However, for the above reasons and the piece of mind I think it was value for money.Our first time experience with Fort Knox was a very positive one and would consider them first if ever we need storage in the future.
Greg Craanen
11:44 22 Jan 19
Great service, easy to use. Made our moving home experience a much better one
Peter Dawson
02:12 16 Jan 19
Fort Knox in Vermont is good place to storage! Nice staff, good price and convenient tools to be used to remove!
daniel tan
08:50 28 Dec 18
Had an amazing experience with this place. Great security, provided a new lock and a welcome kit. Good trolleys to move stuff, surveillance, clean storage space. Kept contents of my mum’s and my places there for 3 months. Also had a good experience with the free move in van. Would definitely recommend and use them again, though hoping not to need to as moving/storing stuff is such a nuisance. Anyway, thanks!
Ying Q
01:41 28 Dec 18
A great place to store our excess boxes when moving house to a small unit until we organised storage at our new home. Friendly and very helpful staff. Great to be able to access unit whenever it suited us and convenient to be able to purchase storage boxes at site. would recommend to friends who are in same situation.
Heather Clarke
20:54 02 Nov 18
Efficient, clean, 1st class facility. Very impressed and the setup and ease of use for this Fort Knox. Just moved some items in over the weekend and it all went smoothly and easily. I am sure my items are very safe in this clean, modern and impressive facility.
Paul Duncan
06:47 07 Aug 17
Friendly and helpful staff, and clean premises. Would gladly recommend to others as long as price wasn't an issue (but all self storage seems expensive, so that's hardly unique to this location).In the very hot weather, the top level can get quite warm (low 40's), so if storing anything temperature sensitive you may want to take that into consideration.Pricing is ok - cheaper is available elsewhere in less secure or nice facilities; far more expensive is available in other areas.I would love to see a rubbish bin in the central parking area or even on each level. Unless you want to take your rubbish with you, you have to navigate the corridors to the toilet because it's the only accessible area with a bin.
Kaibosh
05:24 24 May 17
I use Fort Knox every year to store items during the bushfire season. Staff have always been friendly and attentive, a variety of storage locker sizes are available, and pricing is market appropriate.
Lucas Randall
05:35 23 Apr 17
The staff at Fort Knox were friendly efficient and very focussed on satisfying their customer's needs. While we only used their service for a few months it was very useful and convenient. I highly recommend their facility and the exemplary customer service they provide. Thank you very much.David
David Spendlove
14:43 20 Apr 17
great very easy to get in to an store my stuff an then get out , I can only give u 4 stars because my FATHER in HEAVEN will always be 5 stars ,no complaints from me I think I picked the second best place for storage of my property but the best place for storage is my sole with GOD, so 4 stars absolutely thanks fortknoxk
Michael Raymond
01:57 15 Apr 17
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